This report shows how many time entries each technician logs per hour, broken down across the workday. If a tech records entries between 2–3 PM, you’ll see exactly how many — and if they don’t, that gap becomes visible.

This exposes workload patterns, time-tracking habits, and potential data gaps before they turn into billing issues or performance problems. When a technician goes several hours without an entry, this report highlights it — which often means they’re either working without logging or tracking time somewhere else (or not at all).

If you’ve ever wondered:

“Why does this person have so few hours in the system?”
“Where is all their time going?”
“Why does invoicing feel like detective work?”

…this is the report that answers those questions.

💡 Perfect For

✔️ Service desk leads who want visibility without micromanaging
✔️ MSP owners trying to understand low billable hours
✔️ Coaches/mentors training new technicians on PSA habits
✔️ Identifying time-entry drop-offs and delayed logs
✔️ Billing audits and time-tracking compliance

📊 What This Tells You

• Hour-by-hour time entry volume by technician

• Who is actively logging in real-time vs retroactively

• Workload spikes, bottlenecks, and idle periods

• Early warnings on burnout, overwhelm, or underutilization

• Documentation discipline and PSA hygiene

📦 What You Get

📄 PDF Build Guide

• Step-by-step walkthrough of the entire build

• Every formula included + appendix for copy/paste

• Field-by-field explanations so you actually learn LiveReports

🔧 Format & Structure Training

• Why each step exists (not just “click here”)

• Understand how LiveReports think so you can modify confidently

🎥 Support & Fine Tuning

• Email support included

• Short video explainers to help with tuning your layout

🚀 Optional Install Help (Add-On)

• If you prefer, I’ll install and tune it with you in your tenant
  (available as a bundle when you buy multiple reports)

🔌 Plug-and-Play Ready

• Built for most Autotask tenants

• Use as-is or as a foundation for more advanced reporting

✨ Bonus

• Learn a formatting approach you can reuse everywhere

• Build reporting confidence and reduce Autotask guesswork

🛠️ Technical Requirements

• Autotask LiveReports access

• Time Entry / Resource tracking in use

This report shows the actual time work began and ended on a ticket and pairs it with the time entry that was logged. The result? Any delay between when work happened and when it was entered becomes visible — instantly.

If a technician starts work at 9:00 AM, stops at 9:42 AM, and doesn’t record the entry until 11:30 AM, that gap shows up. Multiply that across a team and you get a clear picture of who is logging accurately in real time, who’s falling behind, and where documentation discipline is slipping.

This report doubles as a utilization visibility tool and a coaching guide. It reveals patterns that point to training needs, time-entry avoidance, ticket-hopping, or workload overload that’s forcing entries to pile up.

When time entry feels like guesswork, this is your audit trail.

💡 Perfect For

✔️ Service desk managers & team leads
✔️ Coaching new techs on PSA habits
✔️ Billing accuracy & real-time entry compliance
✔️ Finding documentation blind spots
✔️ Process improvement without micromanaging

📊 What This Tells You

• When work actually happened vs when it was entered

• Which techs are logging in real time vs hours later

• Gaps in utilization that kill billing accuracy

• Training & accountability opportunities

• Whether PSA processes are being followed or ignored

📦 What You Get

📄 PDF Build Guide

• Step-by-step walkthrough of the entire build

• Every formula included + appendix for copy/paste

• Field-by-field explanations so you actually learn LiveReports

🔧 Format & Structure Training

• Why each step exists (not just “click here”)

• Understand how LiveReports think so you can modify confidently

🎥 Support & Fine Tuning

• Email support included

• Short video explainers to help with tuning your layout

🚀 Optional Install Help (Add-On)

• Available when bundling multiple reports

• I’ll install and tune it with you in your tenant

🔌 Plug-and-Play Ready

• Built for most Autotask tenants

✨ Bonus

• Use the formatting approach to build your own audit & performance reports

🛠️ Technical Requirements

• Autotask LiveReports access

• Time entry & work start/stop tracking in use

Exactly what it sounds like: this report shows everything a client is expecting that hasn’t been delivered yet. Hardware, software, onboarding items, contracted services — if it’s owed, promised, scheduled, or sitting in limbo, it shows up here.

This is how you stop clients from chasing you asking,

“Hey… whatever happened to that thing?”

…and how you stop those same questions from blindsiding your team.

By surfacing undelivered items across the PSA, you get ahead of problems, close loops, and eliminate those embarrassing “we’ll look into that” moments.

💡 Perfect For

✔️ Project & onboarding follow-through
✔️ Hardware & procurement fulfillment
✔️ Ticket → delivery handoffs
✔️ Account managers prepping QBRs
✔️ Preventing client escalations

📊 What This Tells You

• What each client is waiting on

• Who’s responsible and where it’s stuck

• Items purchased but not deployed

• Promised services not yet live

• Follow-through issues before they become customer complaints

This is your anti-escalation safety net.

📦 What You Get

📄 PDF Build Guide

• Step-by-step build instructions

• All formulas included + appendix for copy/paste

• Field explanations so you learn why, not just how

🔧 Format & Structure Training

• Loosely based on real onboarding workflows

• Easily customizable to your internal process

🎥 Support & Fine Tuning

• Email support & tuning videos as needed

🚀 Optional Install Help (Add-On)

• Available when bundling with other reports

🔌 Plug-and-Play Ready

• Built for most Autotask tenants

• No prerequisites besides normal PSA usage

✨ Bonus

• A low-effort way to upgrade account management

• Great for QBRs / monthly check-ins

🛠️ Technical Requirements

• Autotask LiveReports access

• Active ticketing / project delivery