In addition to our Autotask Optimization we also offer migrations and custom development (we even built our own migration toolset!)
Autotask Migration & PSA Roll-Up Services
For MSPs moving into Autotask — or consolidating multiple acquired MSPs — we handle the entire migration and normalization process with accuracy, structure, and zero guesswork.
Perfect for:
Roll-up groups
Multi-location MSPs
Acquisitions
ConnectWise-to-Autotask conversions
Cleaning up inherited PSA disasters
What’s included:
Data extraction & mapping
Contract normalization
Service catalog standardization
UDF and ticket category alignment
Workflow rule rebuild
Ticket/import validation
Post-migration cleanup + governance layer
A future-proof structure you can scale on
Your PSA should not be the bottleneck during growth.
We turn migrations into momentum, not chaos. Our rates are set at a fixed monthly price for the duration of the project based on scope of work. Our goal is to provide you a single cost for the service based on the hours required to complete the project. You will never get a surprise invoice
Autotask Micro Trainings
Short, targeted sessions that teach your team the exact skills they need.
Simple, Targeted training without having to spend an hour in a webinar
Just clean, actionable micro-trainings designed to fix one specific skill at a time.
Modules include:
LiveReports Basics & Formatting
Building Clean Contract Structures
Statuses, Queues & Categories
Workflow Rules 101
SLA Setup & Logic
Ticket Handling Best Practices
QBR Reporting Crash Course
Perfect for new hires, growing service teams, and MSPs who want internal PSA ownership.
The Autotask Optimization Program
90-day PSA rebuild for MSPs who want clean data, consistent workflows, and reporting that tells the truth.
This is our flagship system for MSPs ready to modernize their entire Autotask environment.
We fix the financial foundation, align workflows to the way you actually operate, then deliver reporting you can trust.
Three phases:
Contract & Margin Architecture
Workflow & Automation Engine (Service Delivery)
Reporting & Visibility Layer
Best for: MSPs who feel Autotask “almost works” but never feels consistent or trustworthy
LiveReport Packs
Pre-built Autotask LiveReports that actually work.
Built from real MSP environments, each pack includes:
SLA dashboards
Service desk summaries
Client-facing QBR reports
Tech productivity
Backlog visibility
CSAT trends
Margin snapshots
And more
Clean formulas, consistent structure, battle-tested layouts — install the pack and your reporting layer becomes usable instantly.
On-Demand Autotask Services
🔹 Autotask Admin Services
📋 What It Is: We make specific, requested changes to your Autotask environment—workflows, ticket settings, dashboards, user roles, and more.
📌 Important: Clients must provide exact details of the requested changes before engagement—no discovery work included.
✔ 💰 $250/hour for ad-hoc work
✔ 📆 $995/month retainer for up to 5 hours/month (unused hours do not roll over)
Live Reports as a Service – $349 per Report
📊 Need a custom Autotask Live Report? We create it for you.
✔ 📞 Discovery Call – 30-minute meeting to define the report needs
✔ 📊 Excel Sample/Mockup – We provide an Excel version for approval
✔ 🛠️ Report Creation – We build the actual Autotask Live Report
✔ ✍️ One Revision – Modify the report based on feedback
✔ 📜 Build Guide Provided – Step-by-step installation guide for your MSP
Why Work With Us?
✅ 🎯 20+ years of MSP experience – Deep knowledge of Autotask and MSP operations
✅ 🔍 Clear, structured solutions – No guessing, no wasted time
✅ 🔄 Flexible engagement options – Subscription or ad-hoc services
✅ 🤝 Built for MSP owners & managers – Tailored solutions that fit your business
Get Started Today!
📅 Book a Consultation
📩 Have Questions? Contact us at coach@mspcoach.net
🚀 Let’s optimize your Autotask and help your MSP grow!