This report breaks down SLA performance by client, showing ticket volume against the three major SLA milestones and the percentages met for each. It’s the closest thing to a monthly service scorecard — tracking how well your team is honoring response, planning, and resolution commitments.
Instead of just saying, “We hit our SLAs,” you can prove it — or identify where you didn’t — with a clean breakdown that goes straight into QBRs, renewal conversations, and internal coaching.
This is how you translate service delivery into client confidence.
💡 Perfect For
✔️ QBRs and renewal prep
✔️ Monthly service reporting
✔️ Identifying service delivery pain points
✔️ Client relationship management
✔️ Internal benchmarks + accountability
📊 What This Tells You
Ticket count per client
Time to respond / plan / resolve in hours + days
SLA percentage achieved for each milestone
Which milestones you miss most often
Where to prioritize operational improvements
This becomes a conversation tool — not just a report.
It helps you say things like:
“You had 60 tickets this month. We missed first response on 35%, so let’s fix that before it becomes a recurring pain.”
or
“We hit 92.8% resolution compliance — here’s what we’re improving next.”
Trust is built on visibility. This gives it to you.
📦 What You Get
📄 PDF Build Guide
Step-by-step build instructions
All formulas included with a copy/paste appendix
Field-level clarity so you understand the structure
🔧 Format & Structure Training
🎥 Support & Fine Tuning
🚀 Optional Install Help (Add-On)
🔌 Plug-and-Play Ready
✨ Bonus
🛠️ Technical Requirements
This report breaks down SLA performance by client, showing ticket volume against the three major SLA milestones and the percentages met for each. It’s the closest thing to a monthly service scorecard — tracking how well your team is honoring response, planning, and resolution commitments.
Instead of just saying, “We hit our SLAs,” you can prove it — or identify where you didn’t — with a clean breakdown that goes straight into QBRs, renewal conversations, and internal coaching.
This is how you translate service delivery into client confidence.
💡 Perfect For
✔️ QBRs and renewal prep
✔️ Monthly service reporting
✔️ Identifying service delivery pain points
✔️ Client relationship management
✔️ Internal benchmarks + accountability
📊 What This Tells You
Ticket count per client
Time to respond / plan / resolve in hours + days
SLA percentage achieved for each milestone
Which milestones you miss most often
Where to prioritize operational improvements
This becomes a conversation tool — not just a report.
It helps you say things like:
“You had 60 tickets this month. We missed first response on 35%, so let’s fix that before it becomes a recurring pain.”
or
“We hit 92.8% resolution compliance — here’s what we’re improving next.”
Trust is built on visibility. This gives it to you.
📦 What You Get
📄 PDF Build Guide
Step-by-step build instructions
All formulas included with a copy/paste appendix
Field-level clarity so you understand the structure
🔧 Format & Structure Training
🎥 Support & Fine Tuning
🚀 Optional Install Help (Add-On)
🔌 Plug-and-Play Ready
✨ Bonus
🛠️ Technical Requirements
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