Client Ticket Volume (Live Reports)

Shows total ticket by client to ideThis report shows ticket volume by client, with a breakdown of the actual tickets behind the numbers — not just a count. It’s perfect for understanding where your service load is coming from, which clients are consuming the most time, and how SLA performance aligns with ticket volume.

It’s not a vanity metric.
It’s client impact visibility.

If one client is generating 60% of your service load, this report is how you discover it — and how you start a conversation around onboarding cleanups, user training, contract scope, or service alignment.

💡 Perfect For

✔️ Identifying “heavy use” clients draining the service desk
✔️ QBRs and monthly check-ins
✔️ Resetting expectations with over-consuming clients
✔️ Scoping managed services and renewals
✔️ Backing up contract pricing decisions with data

📊 What This Tells You

• Ticket volume per client

• Which priorities dominate their workload

• Quick view of SLA compliance per ticket

• Evidence to justify escalations, price changes, or coaching

• Clarity on where your team is actually spending time

This report turns:

“They take a lot of time”
into
“They opened 42 tickets last month and missed SLA on 14% — let’s talk next steps.”

Now you’ve got leverage and clarity.

📦 What You Get

📄 PDF Build Guide

• Step-by-step instructions

• All formulas included (copy/paste appendix)

• Field explanations so nothing breaks when you apply it

🔧 Format & Structure Training

• Understand grouping, totals, and SLA display logic

• Learn how to expand this into monthly trend reporting

🎥 Support & Fine Tuning

• Email support included

• Short video walk-throughs as needed

🚀 Optional Install Help (Add-On)

• Available when bundling reports

🔌 Plug-and-Play Ready

• Works in most Autotask tenants

✨ Bonus

• Perfect stepping stone to deeper service consumption reporting

🛠️ Technical Requirements

• Autotask LiveReports access

• SLA configuration helpful but not requiredntify high need accounts