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              Service Delivery Live Reports Performance Pack
Designed for MSPs using Autotask PSA, this powerful 5-report pack delivers key insights into service desk efficiency, response consistency, and client experience trends. Ideal for Service Managers and Operations Leaders, each report includes detailed, step-by-step build guides so you can install them yourself—or choose done-for-you installation for fast deployment.
Included Reports:
- Client Ticket Volume – Track support load by client to identify top consumers of your helpdesk. 
- MTTR (Mean Time to Resolution) – Measure resolution times by priority and monitor performance against SLAs. 
- SLA Summary Report – Visualize SLA success/failure by client and contract to drive accountability and improvement. 
- SLA Metric Report – Dive deeper into response and resolution compliance across your entire ticket queue. 
- Issues and Sub-Issues Per Client – Spot recurring support themes to uncover training gaps or technical debt. 
Self-install with detailed how-to OR choose our optional install service.
Built specifically for Autotask LiveReports by MSP Coaching Specialists.
Designed for MSPs using Autotask PSA, this powerful 5-report pack delivers key insights into service desk efficiency, response consistency, and client experience trends. Ideal for Service Managers and Operations Leaders, each report includes detailed, step-by-step build guides so you can install them yourself—or choose done-for-you installation for fast deployment.
Included Reports:
- Client Ticket Volume – Track support load by client to identify top consumers of your helpdesk. 
- MTTR (Mean Time to Resolution) – Measure resolution times by priority and monitor performance against SLAs. 
- SLA Summary Report – Visualize SLA success/failure by client and contract to drive accountability and improvement. 
- SLA Metric Report – Dive deeper into response and resolution compliance across your entire ticket queue. 
- Issues and Sub-Issues Per Client – Spot recurring support themes to uncover training gaps or technical debt. 
Self-install with detailed how-to OR choose our optional install service.
Built specifically for Autotask LiveReports by MSP Coaching Specialists.
 
                         
    
    
      
      
        
      
      
        
        
          
        
        
 
    
    
      
      
        
      
      
        
        
          
        
        
 
    
    
      
      
        
      
      
        
        
          
        
        
 
    
    
      
      
        
      
      
        
        
          
        
        
