SLA Summary Report (Live Report)
The SLA Summary Report Monthly is designed to evaluate SLA performance metrics across all client companies over a defined month. It aggregates the number of tickets per company and calculates SLA adherence percentages for first response, resolution plan, and full resolution metrics. This report is ideal for MSPs and service managers who want to understand high-level SLA compliance at a glance and identify underperforming accounts.
The SLA Summary Report Monthly is designed to evaluate SLA performance metrics across all client companies over a defined month. It aggregates the number of tickets per company and calculates SLA adherence percentages for first response, resolution plan, and full resolution metrics. This report is ideal for MSPs and service managers who want to understand high-level SLA compliance at a glance and identify underperforming accounts.
The SLA Summary Report Monthly is designed to evaluate SLA performance metrics across all client companies over a defined month. It aggregates the number of tickets per company and calculates SLA adherence percentages for first response, resolution plan, and full resolution metrics. This report is ideal for MSPs and service managers who want to understand high-level SLA compliance at a glance and identify underperforming accounts.
