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SLA metric.png

SLA Metric Report (Live Reports)

$89.00

This report provides a breakdown of SLA compliance performance by company for the previous month. It summarizes the number of tickets, average resolution time (in days and hours), and SLA adherence metrics: First Response Met, Resolution Plan Met, and Resolution Met. Each SLA type includes a calculated percentage indicating success rate per company.

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This report provides a breakdown of SLA compliance performance by company for the previous month. It summarizes the number of tickets, average resolution time (in days and hours), and SLA adherence metrics: First Response Met, Resolution Plan Met, and Resolution Met. Each SLA type includes a calculated percentage indicating success rate per company.

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Live Report Install Service
$249.00

This report provides a breakdown of SLA compliance performance by company for the previous month. It summarizes the number of tickets, average resolution time (in days and hours), and SLA adherence metrics: First Response Met, Resolution Plan Met, and Resolution Met. Each SLA type includes a calculated percentage indicating success rate per company.

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