This report provides a breakdown of SLA compliance performance by company for the previous month. It summarizes the number of tickets, average resolution time (in days and hours), and SLA adherence metrics: First Response Met, Resolution Plan Met, and Resolution Met. Each SLA type includes a calculated percentage indicating success rate per company.
This report provides a breakdown of SLA compliance performance by company for the previous month. It summarizes the number of tickets, average resolution time (in days and hours), and SLA adherence metrics: First Response Met, Resolution Plan Met, and Resolution Met. Each SLA type includes a calculated percentage indicating success rate per company.
