This report displays the number of tickets per client, grouped by Issue and Sub-Issue Type. It's designed to help identify patterns that may point to chronic technical issues or potential training gaps. For example, a high volume of tickets related to printing may warrant an infrastructure review, while repeated Outlook-related issues could indicate a need for end-user training.
This report displays the number of tickets per client, grouped by Issue and Sub-Issue Type. It's designed to help identify patterns that may point to chronic technical issues or potential training gaps. For example, a high volume of tickets related to printing may warrant an infrastructure review, while repeated Outlook-related issues could indicate a need for end-user training.
