THE AUTOTASK KPI REPORT PACKS

From Guesswork to Growth: KPI Reports That Matter

🔧 Service Delivery KPI Report Pack

For MSPs who want their service desk to run smoother, faster, and smarter.

This pack includes 5 plug-and-play Autotask LiveReports designed to help you track what really matters — without wasting your time on clunky exports or endless Excel tabs.

If you manage a team of techs and want better visibility, smarter coaching opportunities, and proof that your SLAs are actually being met, this one’s for you.

🧠 What’s Inside:

• SLA Summary Report – See exactly how you're doing on SLA targets across clients.

• Mean Time to Resolve – Spot ticket delays and coach accordingly.

• Work Entry Delay Report – Track how fast (or not) techs are logging time.

• Daily Productivity Report – Recap what each tech got done yesterday.

• Ticket Volume & Trends by Client – Know who’s generating heat before it burns.

💼 Financial & Operations KPI Report Pack

For MSPs who want to grow smarter, not just busier.

This pack delivers the numbers behind the noise — helping you track what’s really driving your revenue, profit, and contract performance. Whether you're prepping for a board meeting or just want to stop guessing what’s profitable… this one’s for you.

📊 What’s Inside:

• Recurring Revenue Summary – See your MRR by client and contract at a glance.

• Contract Profit Summary – Know what each contract is really earning you.

• Service Profitability Report – See which services are delivering (and which are duds).

• Unbilled Time & Labor – Stop missing money by finding time that hasn’t been billed.

• Pre/Post Billing Variance Report – Compare what’s been posted vs. what’s pending.